Pop99 takes member privacy very seriously. This document clearly outlines the types of data we collect, how we use it, who can access it, and your rights as a pop99 member under Malaysia's Personal Data Protection Act (PDPA) 2010.
Six core principles that shape how pop99 protects and handles your personal data
All personal data handling practices at pop99 are in full compliance with the Malaysia Personal Data Protection Act 2010. This means your data is protected under recognised Malaysian law — not merely a platform's verbal assurance. Pop99 is among the online entertainment platforms operating with strict PDPA compliance in Malaysia.
Every piece of information you submit to pop99 — from registration details and deposit information to betting records — is encrypted using SSL 256-bit technology. This is the same encryption standard used by Malaysia's major banking institutions. Your data cannot be read by any unauthorised party while in transit.
Pop99 has never and will never sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes. Your data is collected solely for the operation of the pop99 platform and is not used for any other purpose without your explicit and informed consent.
As a pop99 member, you have the full right to access the personal data we hold about you, correct any inaccurate information, request clarification on how your data is used, and in certain circumstances, request the deletion of your data. All such requests can be submitted to support@pop99.click and will be processed within 14 business days.
Pop99 uses cookies and similar tracking technologies to enhance the user experience on the platform — such as remembering language preferences, maintaining login sessions, and improving page load times. The use of these cookies is clearly disclosed, and you can manage your cookie preferences through your web browser settings.
The pop99 information security team monitors all systems continuously, 24 hours a day, 7 days a week, to detect and prevent any unauthorised access attempts, data breaches, or suspicious activity. Should a security incident affecting member data occur, pop99 is committed to notifying affected members within 72 hours.
Important Notice: This Privacy Policy explains how pop99 (pop99.click) collects, uses, stores, and protects the personal data of our members. By using the pop99 platform, you agree to the practices described in this policy. Please read this document carefully. If you have any questions, contact us at support@pop99.click and we will respond in under 5 minutes.
This Privacy Policy is published by pop99 and applies to all registered members, visitors to pop99.click, and any individual who interacts with the pop99 platform in any capacity. pop99 is committed to protecting the privacy of every individual who entrusts their personal data to us.
All data protection practices at pop99 comply with Personal Data Protection Act (PDPA) Malaysia 2010, which is the principal legislation governing the processing of personal data in Malaysia. We regard PDPA compliance not merely as a legal obligation, but as a moral responsibility to the members who trust us.
This policy applies to all data collection methods, including account registration, deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX, Sports Betting and lottery activities, slots and Live Casino gameplay, customer support interactions, and general use of the pop99.click website.
Effective Version: This Privacy Policy is the latest version and takes effect from 1 July 2026. Any changes will be clearly indicated alongside the most recent update date at the top of this document.
Pop99 only collects personal data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is needed to operate the platform. The following are the categories of data we collect:
| Data Category | Type of Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification number (where required for verification) | Account registration |
| Contact Information | Malaysian phone number, email address | Account registration |
| Financial Data | Deposit and withdrawal records, payment methods used (e-wallet/bank name), account balance | In-platform transactions |
| Activity Data | Sports betting, slots, live casino, lottery betting records; gaming history; wins and losses | Platform usage |
| Technical Data | IP address, device type, web browser, operating system, session cookie data | Automatically collected while browsing |
| Communication Data | Live chat records, emails with pop99 support, feedback submitted | Customer support interactions |
Pop99 does not collect sensitive information such as biometric data, health information, or data relating to religious beliefs and political views. We also do not collect credit or debit card numbers directly — all payments are processed through authorised third-party payment providers such as Touch 'n Go eWallet, GrabPay and FPX operators, each of which maintains its own security standards.
Pop99 uses member personal data only for legitimate and reasonable purposes directly related to the provision of platform services. These purposes are as follows:
Marketing: Pop99 may send promotional communications about new offers, festive promotions and exclusive VIP programmes via in-platform notifications, email or SMS. You may opt out of marketing communications at any time through your account settings or by submitting a request to support@pop99.click — without affecting the core services you receive.
Pop99 does not sell, rent, or disclose member personal data to third parties for their own marketing or commercial purposes. However, in the normal course of operating the platform's services, pop99 may share necessary data with the following categories of third parties:
All third parties handling pop99 member data are required to comply with data protection standards equivalent to or exceeding Malaysia's PDPA requirements. Pop99 enters into data processing agreements with all relevant third-party processors.
Business Transfers: In the event of a merger, acquisition, or sale of pop99's assets, member personal data may be transferred as part of the business assets. In such circumstances, members will be notified in advance and equivalent privacy protections will be maintained.
Pop99 implements multiple layers of technical and organisational security to protect member personal data from unauthorised access, loss, alteration, or disclosure. The key security measures we have in place are:
While pop99 takes all reasonable steps to protect your data, no security system is entirely foolproof. In the event of a security incident affecting member personal data, pop99 is committed to notifying affected members within 72 hours of becoming aware of the incident, in line with industry best practices and applicable legal requirements.
Pop99 uses cookies and similar tracking technologies to enhance platform functionality and user experience. The following outlines the categories of cookies we use and their purposes:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining your login session while you browse the pop99 platform so you don't need to log in again each time you navigate to a new page | Expires when the browser is closed |
| Preference Cookies | Remembering your preferences such as language, display settings and platform preferences to personalise your experience on future visits | 30 days |
| Security Cookies | Helping detect suspicious login activity, prevent CSRF attacks, and protect your account session from hijacking | Session only |
| Analytics Cookies | Collecting aggregated (anonymised) information about how members use the platform — helping pop99 identify areas for improvement | 90 days |
You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies — particularly session cookies and security cookies — may affect the functionality of the pop99 platform and prevent you from logging in or using certain features correctly.
Third-Party Cookies: Some third-party game providers on the pop99 platform may set their own cookies for technical purposes. These third-party cookies are subject to the respective developer's privacy policy and are not under pop99's direct control.
Under Malaysia's PDPA 2010 and pop99's privacy commitments, every member has the following rights regarding their personal data. These rights may be exercised at any time by contacting the pop99 privacy team.
You have the right to request and receive a copy of all personal data that pop99 holds about you, including account records, transaction history, and gaming activity logs.
If the personal data in your pop99 account is inaccurate or outdated, you have the right to request a correction — typically processed within 7 business days.
You may object to the processing of your personal data for direct marketing purposes at any time — including promotional emails and pop99 offer notifications.
Under certain circumstances — such as voluntary account closure — you may request the deletion of your personal data, subject to pop99's legal record-keeping obligations.
You have the right to request your personal data in a machine-readable format (such as CSV) for transfer or storage according to your own needs.
In certain situations during an investigation or dispute, you may request that pop99 restrict the processing of your data to storage only while the matter is being resolved.
How to Exercise Your Rights: Send a written request to support@pop99.click stating the right you wish to exercise and your pop99 account details. We will respond within 14 business days. No fee is charged for reasonable requests. We may require identity verification before processing certain requests to protect the security of your account.
Pop99 retains members' personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or for as long as required under Malaysian law. General data retention guidelines are as follows:
Once the relevant retention period has ended, pop99 will securely delete or anonymise the personal data so it can no longer be linked to any individual. Secure deletion is carried out in accordance with industry standards to ensure the data cannot be recovered.
Pop99 is an online entertainment platform exclusively for individuals aged 18 years of age and above. We do not intentionally collect or process personal data from individuals under the age of 18.
The pop99 account registration process requires confirmation that the user is 18 years of age or older. Pop99 reserves the right to request proof of age at any time and will immediately close any account found to be held by an underage individual.
If a parent or guardian discovers that their underage child has registered a pop99 account without authorisation, please contact us immediately at support@pop99.click. We will take prompt action to close the account and return any remaining cash balance through the appropriate process.
Shared Responsibility: While pop99 has technical controls in place to prevent registration by underage individuals, parents and guardians also share responsibility for ensuring children cannot access online gambling platforms. Use parental control software where necessary to block access to gambling sites.
Under certain circumstances, pop99 members' personal data may be transferred to and processed outside Malaysia. This may occur when using cloud infrastructure services, international payment providers or game software developers operating from locations outside Malaysia.
When cross-border data transfers occur, pop99 ensures adequate protection is in place for that data through the following mechanisms:
Pop99 prioritises working with service providers that operate in Malaysia or the Asia-Pacific region to minimise cross-border data transfers and ensure easier regulatory compliance.
Pop99 has appointed a Data Privacy Officer responsible for overseeing PDPA compliance and handling all privacy-related enquiries and complaints. If you have any questions about how pop99 handles your personal data, wish to exercise the rights set out in Section 7, or would like to raise a complaint about a potential privacy breach, you may contact us through the following channels:
If you are not satisfied with pop99's response to your privacy complaint after contacting us, you have the right to escalate the matter to the Personal Data Protection Commissioner of Malaysia through official Malaysian government channels.
Pop99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or developments in pop99's platform services. Any changes will be published on this website along with an updated effective date at the top of the document.
For significant changes that affect how we use your personal data, pop99 will notify members via in-platform notifications, email or SMS to the registered number — at least 30 days before the changes take effect, except in urgent circumstances such as immediate legal compliance requirements.
Continued use of the pop99 platform after an amendment's effective date will be considered acceptance of the revised policy. If you do not agree with the changes made, you may close your pop99 account and withdraw your balance through the standard procedure before the amendment takes effect.
We encourage you to review this Privacy Policy periodically to stay informed about how pop99 protects your personal data. Our commitment to your privacy is ongoing, and we will continually work to improve our data protection practices in line with advances in technology and evolving legal requirements.
Previous Version Archive: If you would like to review a previous version of pop99's Privacy Policy, you may request a copy by emailing support@pop99.click and specifying the date you require. We maintain an archive of all previous versions for record-keeping and transparency purposes.
Frequently asked questions from members on how pop99 protects their personal data.
Now you know how pop99 protects your privacy. Join over 250,000 Malaysian members playing with peace of mind — knowing their personal data is in safe hands. Sign up for free in just 2 minutes.
For users aged 18 and above only. Please play responsibly. By registering, you agree to the Terms & Conditions and pop99 Privacy Policy.