POP99 Terms & Conditions – Malaysia Online Entertainment Platform Usage Terms

In these terms and conditions, references to "pop99", "we" or "platform" refers to pop99.click and all services provided under the pop99 brand. References to "member", "user" or "you" refers to any individual who registers for or uses the pop99 platform.

"Services" refers to all activities available on the pop99 platform, including Sports Betting, slots, Live Casino, lottery, jackpots, and any other games or features offered from time to time. "Account balance" refers to the total funds in a member's pop99 account at any given time.

By accessing pop99.click, creating an account, or using any part of the pop99 platform, you automatically agree to be bound by these terms and conditions, together with our Privacy Policy and all relevant game guidelines. These terms form a legally binding agreement between you and pop99.

The pop99 platform is only available to individuals who meet all of the following criteria:

• Aged 18 years of age or older on the account registration date
• Have a valid and active Malaysian phone number
• Not on a self-exclusion list or any exclusion list issued by a relevant authority
• Register under your own name and not on behalf of another person
• Not using the account for money laundering or any other illegal activities

Pop99 reserves the right to request identity verification documents from any member at any time. Failure to provide the requested documents within the given timeframe may result in a temporary suspension or permanent closure of the account.

Members who find themselves experiencing difficulties with gambling are encouraged to contact the pop99 support team and make use of the self-limit features available in their account settings.

Each individual is only permitted to hold one pop99 account active at any one time. Opening multiple accounts — using different names, phone numbers, email addresses, or devices — to circumvent limits or abuse promotions is strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, Malaysian phone number, and any other required details. pop99 is not liable for any losses arising from inaccurate or outdated information provided at the time of registration.

You are solely responsible for maintaining the confidentiality of your pop99 login credentials. All activity that occurs through your account, whether with your knowledge or not, is entirely your responsibility unless there is clear evidence of external fraud reported to pop99 within 24 hours of the incident.

Pop99 accepts deposits and withdrawals through approved Malaysian payment methods only. The accepted methods are as follows:

All deposits must be made from a payment method registered in the member's own name. pop99 does not accept third-party deposits. Withdrawals may only be made to the same account or wallet used for the deposit, except in cases specifically approved by the pop99 finance team.

Pop99 reserves the right to place a temporary hold on withdrawals for identity verification or anti-money laundering (AML) compliance purposes. In such cases, members will be notified and asked to provide the required documents within 7 business days.

All bonuses and promotions offered by pop99 — including welcome bonuses, reload bonuses, cashback, and periodic promotions — are subject to rollover requirements and eligibility conditions as specified in each individual offer. The general conditions applicable to all pop99 promotions are as follows:

• Only one bonus may be active in your account at any one time
• Rollover requirements must be completed before any withdrawal can be made from the bonus balance
• Bets placed using bonus funds are counted toward rollover at different contribution rates depending on the game type
• Pop99 reserves the right to void bonuses if there is evidence of abuse, duplicate accounts, or fraudulent activity
• Bonus invitations sent via email or notifications may have an expiry date — check each offer for its validity period

Daily VIP cashback and monthly VIP rewards received through the pop99 VIP Rewards Programme are exception — no rollover applies and funds can be withdrawn directly.

All Sports Betting at pop99 is subject to both general rules and sport-specific rules. A bet is considered valid once it is confirmed within the pop99 system. You are responsible for reviewing your betslip details before confirming — no cancellations or amendments are permitted after confirmation.

For football matches, official results are based on 90 minutes of play (including injury time) unless otherwise stated. Matches that are abandoned or postponed will be settled according to the following rules:

• Match ends before 90 minutes: All bets relating to the final result (1X2, handicap, over/under) will be voided unless the outcome in that specific market has already been determined
• Match postponed: Pre-match bets remain valid for 12 hours. If the match does not resume within that period, all bets will be voided
• Match cancelled: All bets are fully refunded to the member's account balance

For e-sports, badminton, tennis, and other sports, specific settlement rules are available under the "Sports Rules" section on the pop99 platform. pop99's system decision is final in all disputes relating to Sports Betting.

Pop99 is committed to ensuring that all slots, Live Casino, and table games offered are completely fair. All slot games and computer-based games on pop99 use Random Number Generator (RNG) independently certified by an accredited third-party audit body.

This means every slots spin, every blackjack hand, and every dice roll is truly random and cannot be predicted or manipulated — by the pop99 platform or by any other player. The return-to-player (RTP) rate for each slots game is available in that game's information section.

For Live Casino games, real dealers run the game in real time using physical equipment — actual cards, roulette wheels, and dice. All sessions are continuously recorded and monitored to ensure game integrity.

You are fully responsible for keeping your pop99 account secure. pop99 recommends the following security measures:

• Use a strong, unique password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your login credentials with anyone, including family members or friends
• Log out of your pop99 account when using a shared device
• Enable two-factor authentication (2FA) if available in your account settings
• Report to pop99 support immediately if you suspect your account has been accessed without authorisation

pop99 will never ask for your account password via live chat, email, WhatsApp, or any other communication channel. If you receive such a request claiming to be from pop99, treat it as a fraudulent attempt and report it to support@pop99.click immediately.

Pop99 reserves the right to suspend or close a member's account at any time if there is evidence or reasonable suspicion of the following misconduct:

• Registering multiple accounts or providing false information
• Bonus abuse or exploitation of system vulnerabilities
• Attempted money laundering or suspicious transactions
• Use of bots, automation tools, or any method that provides an unfair advantage
• Harassment or threats directed at other members or pop99 staff
• Fraud or false identity verification

In the event of account closure due to a breach of terms, pop99 reserves the right to withhold or void all bonus balances in the account. Verified cash balances will be returned upon completion of the investigation in accordance with established procedures, within a maximum of 30 business days.

Members who wish to voluntarily close their account may contact pop99 support via live chat or email. Any remaining balance will be processed for withdrawal through the standard procedure before the account is closed.

Pop99 is not liable for any losses or damages arising from circumstances beyond pop99's reasonable control, including but not limited to internet service disruptions, technical failures by third-party providers, natural disasters, or government directives.

Pop99 is not responsible for any financial losses incurred by members as a result of betting or gaming activities. All bets are placed entirely at the member's own discretion, and pop99 makes no guarantees of winnings or returns.

Pop99's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 12 months preceding the claim.

Pop99 cares about the well-being of every member. Betting and casino games should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. To help members play responsibly, pop99 provides the following self-control tools within the account settings:

• Daily / weekly / monthly deposit limits — set the maximum amount you can deposit within a given period
• Loss limit — automatically stops when your cumulative losses reach the limit you have set
• Cool-off period — temporarily suspend your account for 24 hours, 7 days, or 30 days based on your needs
• Self-exclusion — blocks account access for 6 months, 1 year, or 5 years upon the member's request

If you or someone you know may have a problem with gambling, please contact pop99 support or seek help from a relevant support organisation. pop99 will provide full assistance to any member who needs help in this regard.

For more information and a complete guide to playing responsibly, please visit the Responsible Gaming us.

Pop99 reserves the right to amend, change, or update these terms and conditions at any time without prior notice. All amendments take effect immediately upon publication of the latest version on pop99.click with an updated revision date.

Pop99 will make reasonable efforts to notify members of significant changes via in-platform notifications, email, or messages to the registered phone number. However, it remains the member's own responsibility to check the latest terms.

Continued use of the pop99 platform after any amended terms are published will be considered acceptance of those changes. If you do not agree with any changes made, you have the right to close your account and withdraw your remaining balance through the standard procedure.

For any enquiries regarding these terms and conditions, please contact the pop99 support team at support@pop99.click or via the 24/7 live chat on the platform. We respond in under 5 minutes during peak hours and instantly during off-peak hours.